Notice for California Residents: This CCPA Privacy Notice supplements our general Privacy Policy and applies solely to California residents. It describes how we collect, use, disclose, and protect your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
1. Your California Privacy Rights
As a California resident, you have specific rights regarding your personal information:
| Right | Description |
|---|---|
| Right to Know | Request disclosure of personal information we have collected about you in the past 12 months |
| Right to Delete | Request deletion of your personal information, subject to certain exceptions |
| Right to Correct | Request correction of inaccurate personal information we maintain about you |
| Right to Opt-Out | Opt-out of the sale or sharing of your personal information |
| Right to Limit | Limit the use and disclosure of sensitive personal information |
| Right to Non-Discrimination | Exercise your privacy rights without discriminatory treatment |
2. Categories of Personal Information We Collect
We collect the following categories of personal information from California consumers:
A. Identifiers
- Name, alias, postal address, email address
- Telephone number
- IP address, device identifiers
B. Personal Information (Cal. Civ. Code § 1798.80)
- Name, address, telephone number
- Credit card number, debit card number, or other financial information
- Signature (on service agreements)
C. Protected Classifications
- Age (for verification purposes only)
D. Commercial Information
- Records of services purchased or considered
- Service history and preferences
- Payment and billing records
E. Internet/Network Activity
- Browsing history on our website
- Search history and interaction with our website or advertisements
F. Geolocation Data
- Physical location (service address)
- Approximate location based on IP address
G. Sensory Information
- Call recordings (for quality assurance and training, with notice)
H. Professional/Employment Information
- Business contact information (for commercial customers)
I. Inferences
- Preferences and characteristics derived from your service history
3. Sources of Personal Information
We collect personal information from the following sources:
- Directly from you: When you request services, call us, or fill out forms on our website
- Automatically: Through cookies and tracking technologies when you use our website
- Service providers: From lead generation services and advertising platforms
- Third parties: From public records, business partners, and data aggregators
4. Business Purposes for Collecting Personal Information
We use personal information for the following business purposes:
- Providing emergency and scheduled plumbing services
- Processing payments and maintaining billing records
- Communicating with you about service requests and appointments
- Customer service and support
- Marketing and advertising our services
- Analyzing and improving our services
- Detecting and preventing fraud
- Complying with legal obligations
- Maintaining safety, security, and integrity of our services
5. Disclosure of Personal Information
We may disclose your personal information to the following categories of third parties:
Service Providers
- Payment processors and financial institutions
- Customer relationship management platforms
- Marketing and advertising services
- Website hosting and IT services
- Analytics providers
Business Partners
- Suppliers and manufacturers (for product recommendations)
- Professional service providers (accountants, lawyers)
Government Entities
- When required by law or legal process
- To comply with regulatory requirements
6. Sale and Sharing of Personal Information
Important Notice: We do NOT sell your personal information in the traditional sense. However, under the broad CCPA definition, certain data sharing practices may be considered "sales" or "sharing."
Data Sharing Practices
We may share certain personal information with advertising partners and analytics providers, which may be considered "selling" or "sharing" under CCPA:
- Identifiers: IP address, device identifiers (shared with advertising networks)
- Internet Activity: Website browsing behavior (shared with analytics providers)
Your Right to Opt-Out
You have the right to opt-out of the sale or sharing of your personal information. To exercise this right:
- Click the "Do Not Sell or Share My Personal Information" link on our website
- Email us at privacy@247emergencyplumbing.us
- Call us at +1 877 910 0227
7. Retention of Personal Information
We retain personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Typical retention periods include:
- Service records: 7 years (for warranty and legal purposes)
- Payment information: As required by tax and accounting laws
- Marketing data: Until you opt-out or request deletion
- Website analytics: 26 months
8. How to Exercise Your Rights
Submitting a Request
To exercise your CCPA rights, you can submit a verifiable consumer request by:
- Phone: Call us at +1 877 910 0227
- Email: Send a request to privacy@247emergencyplumbing.us
- Mail: Write to us at [Your Business Address]
Verification Process
To protect your privacy, we must verify your identity before processing your request. We may ask you to provide:
- Your name and contact information
- Service address or account information
- Recent service invoice number
- Additional identifying information if needed
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. The authorized agent must:
- Provide written authorization signed by you
- Verify their own identity
- Provide proof of their authority to act on your behalf
Response Timeline
We will respond to your verifiable consumer request within:
- 45 days of receipt
- Up to 90 days if reasonably necessary (with notice of the extension)
9. Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights. This means we will not:
- Deny goods or services to you
- Charge different prices or rates for goods or services
- Provide a different level or quality of goods or services
- Suggest that you will receive different prices or quality of services
However, we may offer financial incentives permitted by the CCPA, such as discounts for email newsletter subscriptions, with your opt-in consent.
10. Sensitive Personal Information
We do not collect or process sensitive personal information as defined by the CCPA, except:
- Account log-in credentials (protected through encryption)
- Precise geolocation (service address for emergency dispatch)
If we collect sensitive personal information, you have the right to limit its use to purposes necessary to provide our services.
11. Minors' Privacy
We do not knowingly collect personal information from minors under 16 years of age. If we learn that we have collected personal information from a minor, we will delete it promptly.
12. California "Shine the Light" Law
California Civil Code Section 1798.83 permits California residents to request certain information regarding disclosure of personal information to third parties for direct marketing purposes. To make such a request, contact us using the information below.
13. Changes to This CCPA Notice
We may update this CCPA Notice periodically. The "Last Updated" date at the top indicates when this notice was last revised. Material changes will be communicated through our website or via email.
14. Contact Information
For questions about this CCPA Notice or to exercise your rights:
24/7 Emergency Plumbing - Privacy Department
Phone: +1 877 910 0227
Email: privacy@247emergencyplumbing.us
Address: [Your Business Address]
Quick Access - Exercise Your Rights:
• Do Not Sell My Information: Click Here
• Request to Know: Click Here
• Request to Delete: Click Here
• Request to Correct: Click Here